"Your product is wonderful. Although Windows XP's Remote Assistance works great once I'm connected to a user, I was fed up with the time I spent initiating and generating the connection. Once we tried Radmin, I was anxious to convince my supervisor to approve the purchase of licensing for every computer on our network.
Now that we finally have Radmin, I no longer dread having to connect to a remote user to offer support."
Christine Holly
Client Support Analyst
George's, Inc.
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 Upgrade Policy - Frequently Asked Questions
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Questions:
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Q: |
I lost my Radmin Registration Information. What should I do?
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A: |
Since 5 of April 2007 the Upgrade Form requires only your existing Radmin 1.x or 2.x license key and your e-mail.
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Q: |
When the upgrade to Radmin 3 is available?
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A: |
The upgrade to Radmin 3 was started on March 4, 2007.
All customers who use Radmin 1.x or 2.x should have received an e-mail from Famatech Support with upgrade
instructions. If you didn't receive it, please use our
Radmin Upgrade Form.
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Q: |
Can I purchase additional Radmin 2.2 licenses?
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A: |
No. You can continue using Radmin 2.2 on the computers you are already licensed for, but if you need
to install Radmin on other computers you need to purchase the new Radmin 3 licenses.
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Q: |
Can I make a partial upgrade to Radmin 3 and continue using Radmin 2.2 license?
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A: |
Our licensing policy forbids using an old license key on upgraded software. However, if you have two
Radmin 2.2 license keys you can upgrade one of them to Radmin 3 and continue using the other for Radmin 2.2.
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Q: |
Can I continue using my Radmin 2.2 license if I upgraded to Radmin 3?
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A: |
No. After upgrading to Radmin 3 you need to accept the new license agreement, which states that you must
not use Radmin 2.2.
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Please, read our Upgrade FAQ if you still have any questions about Upgrade to Radmin 3
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